Shipping policy

Shipping Policy

Thank you for shopping with Nuvaira Beauty. Please review the details below regarding order processing, delivery times, and shipping costs for orders placed on our store.

1. Order Processing Time

  • Orders are processed within [2–5] business days after payment is confirmed.
  • Processing does not include weekends or public holidays.
  • During high-demand periods (sales, holidays), processing may take slightly longer — we'll notify you by email if so.

2. Shipping Destinations

We ship worldwide. If for any reason we're unable to deliver to your location, you will be notified and offered a full refund.

3. Order Tracking

  • You'll receive a confirmation email with tracking information once your order ships.
  • Please allow [3–7 days] for tracking to update after shipment, as packages may pass through multiple carriers before reaching your local postal service.

4. Customs, Duties & Taxes

  • International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These are the responsibility of the customer.
  • We are not responsible for delays caused by customs processing.

5. Why Delivery Times May Vary

Because we source and fulfill orders through a global network of partners to bring you quality products at competitive prices, delivery windows are longer than typical local retail. We appreciate your patience and will keep you updated on your order status throughout.

6. Lost, Delayed, or Damaged Packages

  • If your order hasn't arrived within the estimated delivery window, contact us at nuvairabeauty@gmail.com and we'll investigate with our shipping partner.
  • If your package arrives damaged, contact us within [7 days] of delivery with photos of the item and packaging for a replacement or refund.

7. Incorrect Shipping Addresses

  • Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
  • Contact us immediately if you notice an error — changes can only be made before the order ships.

8. Multiple Items, Multiple Packages

Orders with multiple items may arrive in separate packages and at different times, as items may ship from different fulfillment locations. This does not affect your total shipping cost.

9. Contact Us

For any shipping questions:

  • Email: nuvairabeauty@gmail.com
  • Website: www.nuvairabeauty.com